Warranty Information

Congratulations on your purchase of a MAAHSHMALLOW mattress! We are committed to delivering high-quality products that promote healthful, comfortable sleep. Should any defects occur during use, this warranty provides you with the necessary protection.

Warranty Overview

This warranty is applicable only to mattresses purchased directly from MAAHSHMALLOW. It does not cover floor models, demo units, or products purchased through unauthorized third-party retailers or platforms.

This warranty is strictly limited to the original purchaser and is non-transferable. If you are not the original purchaser, you will accept the mattress "AS IS," with all faults, and without any warranty. By purchasing a MAAHSHMALLOW mattress, you acknowledge and agree to the terms of this warranty.

Warranty Duration

This limited warranty is valid for 10 years from the original purchase date and applies only to the mattress itself. It does not cover any other accessories or additional products.

Warranty Coverage

MAAHSHMALLOW offers warranty coverage for the following defects in materials and workmanship. If a defect is found within the warranty period, we will repair or replace the mattress at no additional cost, as described below:

  • Visible Indentations: If the mattress develops an indentation greater than 2.5 cm that does not recover after load, this will be considered a product defect.

  • Material Damage: If the mattress material cracks, splits, or otherwise suffers structural failure during normal use (when proper care and usage guidelines are followed).

  • Mattress Surface Defects: Any defects in the mattress surface material or craftsmanship, including zipper issues, will be covered.

Exclusions from Warranty Coverage

This warranty does not cover:

  • Normal Wear and Tear: This includes minor body impressions (less than 2.5 cm), changes in comfort levels, etc.

  • Personal Comfort Preferences: If you are dissatisfied with the mattress's softness, firmness, or feel, this is not covered under warranty.

  • Improper Use or Damage: Any damage caused by stains, fire, scratches, liquid exposure, or other misuse.

  • Insufficient Mattress Protection: To protect your mattress and maintain your warranty, we strongly recommend using a suitable mattress protector at all times.

  • Improper Support System: The mattress must be used with an appropriate bed frame or foundation. If the frame or support system does not meet the required standards, this warranty will be void.

Frame/Foundation Requirements

The mattress must be placed on a proper bed frame or support system to ensure the warranty remains valid. The following support system guidelines apply:

  • Sturdy and Stable Support: The mattress must be placed on a solid, stable bed frame or foundation that provides sufficient support.

  • Proper Slat Spacing: If using a slatted bed frame, the slats must be no more than 3.5 inches apart to ensure proper support for the mattress.

  • Adjustable Bases: If using an adjustable base, ensure that it is rated for the correct weight capacity and is compatible with the mattress.

Initiating a Warranty Claim

To initiate a warranty claim, please contact MAAHSHMALLOW Customer Service:

Email: lily@jpvat.com

Please provide the following information when filing your claim:

  1. Proof of Purchase: A receipt or order confirmation email.

  2. Mattress Tag: The tag should be intact for us to process the warranty claim.

  3. Photos or Videos: Clear photos or videos showing the defect or issue with the mattress.

  4. Mattress Support System Proof: A photo or description of the bed frame or support system, showing that the mattress has been used with the appropriate support system since purchase.

After submission, we will assess the claim and offer repair, replacement, or other solutions as appropriate.

Additional Limitations and Disclaimers

  • This warranty applies only to the mattress and does not cover any accessories or additional products.

  • Warranty Replacements: If a replacement mattress is required, it may differ from the original (e.g., firmness, material, or color). The replacement mattress will not be eligible for any sleep trial or comfort exchange.

  • This warranty is void if the mattress is used for medical purposes, resold, donated, or used with an improper support system.

Liability Limitations

To the maximum extent permitted by law, MAAHSHMALLOW shall not be liable for any incidental or consequential damages arising from the use of the mattress, bed frame, or any accessories, including but not limited to loss of profits, income, or sleep quality issues. Mattress repair or replacement is the exclusive remedy under this warranty.

Governing Law

This warranty is governed by the laws of England and Wales. Any disputes arising from this warranty will be subject to the jurisdiction of the courts in [Your City].

Warranty Policy Changes

MAAHSHMALLOW reserves the right to modify this warranty policy at any time. Any changes will be promptly published on our website and will take effect immediately.