FAQs

Product-Related Questions

What sizes are available for MAAHSHMALLOW mattresses?

We offer the following standard mattress sizes:

  • 90cm x 190cm (Single)

  • 135cm x 190cm (Double)

  • 150cm x 190cm (King)

What sleeping positions are MAAHSHMALLOW mattresses suitable for?

Our MAAHSHMALLOW mattresses, featuring multi-layer memory foam and high-density materials, provide ideal support and comfort for all sleeping positions, whether you sleep on your back, side, or stomach, ensuring even body pressure distribution.

What unique technology or materials are used in MAAHSHMALLOW mattresses?

Our mattresses utilize advanced memory foam technology, combined with breathable and temperature-regulating materials, designed to keep you comfortable and provide optimal support throughout the night. The multi-layer foam structure ensures even pressure distribution, reducing strain on your back and joints.

How do I know which mattress is right for me?

We recommend choosing a mattress based on your sleep position and personal comfort preferences. You can refer to our Comfort Selection Guide or try our 60-night sleep trial to test the mattress. If it’s not right for you, you can return it.

Are MAAHSHMALLOW mattresses suitable for children or teenagers?

Our mattresses are designed for adult use, but they can also be suitable for teenagers, provided they choose a mattress that fits their weight and comfort needs. For children, we recommend choosing a mattress tailored to their age and weight.

Are MAAHSHMALLOW mattresses free from harmful substances?

Yes! Our mattresses meet the REACH and OEKO-TEX® standards, ensuring they are free from harmful chemicals and toxins. You can rest assured that our products are safe to use.

How should I care for my MAAHSHMALLOW mattress?

To ensure your mattress stays in top condition, we recommend rotating it every three months. Using a mattress protector will help keep it clean and prevent damage.

Does MAAHSHMALLOW offer a sleep trial period?

Yes, we offer a 60-night sleep trial. If you’re not satisfied with your mattress during this period, you can return it. For more details, please refer to our Return & Warranty Policy page.

Order-Related Questions

How do I place an order for a MAAHSHMALLOW mattress?

You can easily place an order by visiting our website, selecting the mattress size and quantity you prefer, and completing the checkout process.

Can I change my order?

If you need to modify your order, please contact our customer service team as soon as possible. Once the order has been shipped, changes may not be possible.

How can I check the status of my order?

You can track your order status through your account, or by using the tracking number sent to your email after your mattress has shipped.

Can I add other items to my order?

Once an order is completed and paid for, you cannot add additional items. If you need more products, please place a new order.

Can I cancel my order?

If your order has not yet shipped, you can contact our customer service team to cancel it. Once the order has shipped, cancellation may not be possible.

Why is my payment not being processed?

Payment issues may arise due to incorrect payment details, address mismatches, or your bank declining the payment. Please double-check your details and try again, or contact your bank for assistance.

Return & Warranty

Does MAAHSHMALLOW offer a warranty on mattresses?

Yes, all MAAHSHMALLOW mattresses come with a 10-year limited warranty that covers defects in materials and workmanship. For full warranty details, please refer to our Warranty Policy page.

How can I initiate a return or exchange?

If you're not satisfied with your mattress during the 60-night trial period, you can return or exchange it. Please ensure the mattress is undamaged and in its original packaging. For full instructions, please refer to our Return & Warranty Policy page.

My mattress has a defect. How do I make a warranty claim?

To initiate a warranty claim, please provide the following:

  • Proof of purchase (receipt or order confirmation)
  • Mattress label
  • Clear photos or videos showing the defect
  • Proof of the mattress being used on an appropriate bed frame or support system.
If my mattress has slight indentations or sagging, can I claim warranty?

Minor indentations (less than 2.5 cm) are normal and do not affect the mattress' performance. However, if the indentation exceeds 2.5 cm and cannot recover, it may be covered under warranty.

Can I exchange my mattress for a different model or firmness?

If you are not satisfied with your mattress during the 30-day trial, you can return it, but please note that the replacement mattress may differ from the original (in terms of material, firmness, or color). Availability depends on stock.

Do I have to pay for return shipping?

If your mattress is defective or if you're making a warranty claim, we will cover the return shipping costs. However, if you're returning the mattress due to comfort preferences, you may be responsible for return shipping.

Shipping-Related Questions

When will my mattress arrive?

Standard shipping typically takes 7-10 business days.

Can I choose a specific delivery date?


Our shipping service does not allow you to select a specific delivery date. We will provide the most suitable delivery schedule based on your location.

How can I track my order?

Once your mattress has shipped, we will send you a tracking number via email, allowing you to track the delivery status.

What should I do if my mattress is damaged during shipping?

If your mattress arrives damaged, please contact our customer service team immediately. We will assist you with a return or replacement. For more information, please refer to our Shipping Policy page.

Do I need to pay additional shipping fees?

We offer free shipping on all orders over £499.. Orders below this amount will incur a standard shipping fee, which will be displayed at checkout.